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Chinese provincial television stations which have shown this video in their news programmes

嫌客購物少 港導遊不知悔
辯稱:我都要食飯

香港女導遊接待中國團時，在旅遊車大罵團友消費不夠，恐嚇晚上會鎖酒店房門，過程被團友偷錄後上載內地土豆網，廣東、北京、四川、山東等多個電視台轉載報道，香港旅遊形象再遭重擊。
The Viral Internet Video That Hit All The Local TV Stations (07/16/2010)

被指為涉案女導遊「阿珍」的李巧珍沒有承認是事件主角，但她主動為導遊的行為解釋﹕「我都要食飯，同佢講買，都好正常」。她受聘旅行社，正是早前曾被河南團友投訴逼人購物的金凱國際旅遊，社方稱片段中導遊模樣看不清，難辨別身分。



女導遊喪鬧大陸客 7分鐘　熱爆網


報稱來自安徽的42歲男網民「東方之子9」，3月31日在土豆網上載一段名為「香港導遊阿珍罵大陸遊客購物不夠多」的長約7分鐘片段。「東方之子9」表示，他是在3月25日參加旅行團到香港後，女導遊「阿珍」不滿他們在珠寶店購物太少，在車上破口大罵，並威脅不給住。

「導遊帶我們買珠寶，我們團分兩組，我們這組買的人少，導遊很不高興，就從上車罵到下車，反覆說﹕這些商場都是旅遊公司的贊助商，沒有他們的贊助，你們的旅遊費用怎會這麼低。」

狂鬧7分鐘 威脅不給住

片中的女導遊，以普通話不停責備團友在珠寶店消費太少，又說要明白這世上沒有免費午餐，要「付出」、要消費。她不滿跟她的27名團友，總共只在珠寶店買了1.3萬元，不達原本規定的每人3000元（即合共消費8.1萬元），另一團人則買了10.7萬元，令她很沒面子，聲稱當了8年導遊，首次遇到如此情，「叮囑」團友在下一站的手表店必須購物。團友面對阿珍連珠炮發，語帶「恐嚇」（見節錄），沒有人敢還口。

本報向旅遊業內人士查詢，有資深業內人士憑聲音及模糊外貌判辨，指片中女導遊「阿珍」應是金凱國際旅遊的李巧珍，記者隨即致電李巧珍，向她查詢為何她被投訴，她沒承認是短片事件主角，但對中國團友指摘香港導遊逼人購物，她以強烈語氣反駁

﹕「我無逼佢買，佢地參加呢團就要自己承擔責任……你睇團費幾多……你報乜團，參加乜團，就要做乜，就係咁簡單，我無逼佢買，無得去逼。」她又說﹕「佢梗知來做乜（購物），佢畀幾多團費，住幾多日？」

她說
旅行社﹕看不清模樣

本報其後向李巧珍所屬的金凱國際旅遊查詢，副總經理崔錦銘起初表示未看過片段，並要找該導遊一問。其後記者再致電他，他則說片段「睇唔到個樣」，他查過被指是涉案女導遊的資料，顯示她自01年至今未被投訴。

中國傳媒是在前日播出片段，巧地，崔錦銘當日向公司導遊發出通告，表示收到旅遊業議會的投訴通知，便會「即炒」，導遊亦已簽字確認得悉有關安排。旅遊界消息說，金豐、金凱是同一集團，專接內地低團費旅行團。

旅遊事務署強調重視旅客權益，絕不容許強迫旅客購物，如有違規，絕不姑息。旅遊業議會主席胡兆英說，獲悉廣東衛視有關報道後，即時去信電視台及廣東旅遊局，要求提供有關旅行社、導遊以及肇事日期作跟進。旅行代理商註冊處及旅議會未有就事件收到投訴，相關旅客可致電2807 0707聯絡議會。

(The Standard) There'll be hell to pay By Vivian Chui. July 16, 2010.

Hong Kong's travel industry is reeling after a wild rant by a shopping-mad tour guide went viral on the internet and hit television screens across the mainland. More than a dozen television stations picked up a video posted online and have played it constantly during the past two days. Among them are Guangdong Television, Guizhou Television and Liaoning Television, which serve mass-market areas that Hong Kong looks to as sources of visitors.

The seven-minute clip of the female guide, nicknamed Ah Zhen, berating a group of mainland visitors as cheapskates and threatening to lock them out of their hotel rooms because they did not spend much at a jewelry store, provides a shocking view of what Hong Kong can offer visitors. It follows a series of complaints about visitors being strong-armed by tour guides to go shopping.

Travel Industry Council chairman Michael Wu Siu-ieng said last night that investigators have an idea of the guide's identity and there will be a meeting today to look further into the incident.

The video clip went on a mainland website at the end of March but was largely unnoticed until it went on YouTube this week. Ah Zhen is heard scolding the tourists in fluent mandarin after they board their bus. "Don't tell me you don't need to shop," she says. "So later are you going to say you don't need to eat? I will lock you out of your hotel rooms as you don't have enough to stay there. It's okay for you to stay poor at home, but when you travel outside don't be like this. In this world there is no such thing as a free lunch?"

She goes on to talk about how the visitors found money for their airfares and then chides them: "We don't do this for charity. Let me be responsible for charity. I donated 10,500 yuan [HK$12,027] for Sichuan earthquke victims." She then points to shops offering top- quality goods, before adding: "Why did you bother to come to Hong Kong?" She laments that the group does not look good against another group of tourists, who spent HK$137,000. "For a group of 24 people you only just spent HK$13,000. How can you just walk out of the shop like that?"

The man who shot the video said on a mainland online forum that he joined the Hong Kong tour on March 25 and the incident left him feeling bad.

(South China Morning Post) Welcome to HK ... now spend up, or else By Anita Lam. July 16, 2010.

The big attraction on mainland television is a slice of Hong Kong reality: a tour guide hurling insults at her charges for not spending enough. The guide is shown in a video clip berating members of a mainland tour group for scrimping in a jewellery store, telling them "It's OK to be poor at home" but not in Hong Kong.

Shown on more than a dozen television channels, the clip sparked an outcry on the internet, with people saying they would no longer dare visit Hong Kong. "It's you who owe me here, not me owing you," the guide says. "I provided you with food and accommodation but you people will not give. If you don't repay the debt in this life you will have to repay it in your next life." She adds: "It's OK to be poor at home, but you can't act like this when you are outside. Don't tell me you don't need [the jewellery], I say you don't need to eat either. Tonight I will lock all hotel room doors, because you don't need accommodation."

Travel Industry Council chairman Michael Wu Siu-ieng said he had asked for the names of the travel agency and tour agent from Guangdong satellite TV and the province's tourism authority so the council could take action.

(Ming Pao) July 16, 2010.

Our reporter consulted an tourism industry insider. Based upon the voice and the vague appearance, this insider believed that Ah Zhen is Li Qiaozhen who works for the Golden Win Travel Company. Our reporter called up Li Qiaozhen. She did not admit that she was the person in the video. But she was extremely vocal about mainland tourists condemning tour guides for forcing them to make purchases. "We don't force them to buy. When they sign up for the tour group, they should act responsibly ... you can see how much the tour group fees are ... you sign up for such a group, then you must go whatever is required. It is that simple. We did not force them to buy anything. We can't force them." She also said: "When they come, they know what they are doing. How much do they pay in fees? How many days are they staying?"

She said: "Everybody has to earn a living ..." "I did this for the sake of surviving, just like you calling me in order for you to survive ... I have to eat. It is very normal for me to tell them about making purchases." She was not happy about the media "hyping trivia" so that fewer mainland tour groups are coming. She also threatened the reporter not to write about her. "I will come and hold you accountable. I don't think there is anything wrong with what I did."

Afterwards, the reporter contacted the Golden Win Travel Company where Li Qiaozhen works. At first vice-president Tsui Kam-ming said that he had not seen the video and needed to speak to that tour guide first. When the reporter called him back later, he said that "the tour guide could not identified" in the video. He said that this tour guide had not complaints lodged against her since 2001.

﹕「人人都要食飯啦……」、「我為生存（才這樣做），好似你一樣為生存先打畀我……我都要食飯，咁同佢講買都好正常。」她不滿傳媒「常找些瑣碎東西來炒作」，令內地團也減少，她更威脅若寫她的事出來，「我會來搵你算帳，我唔覺我做法有乜問題」。